My Account/Profile

Parent Info:

[accessally_account_details_update update_password=’yes’]

*NOTE* When you change your password, it will log you out.  You’ll need to log back in with new password.

Your Children Currently Enrolled at MFM:

1 – Student Name: [accessally_inline_profile attr=”student_1″ readonly=”no”]

2 – Student Name:  [accessally_inline_profile attr=”student_2″ readonly=”no”]

 

 

Individual Tutoring:

[accessally_list_subscription]

Courses:

[accessally_list_order]

 

FAQ

How do I update my credit card info?

Click on the orange button to update your credit card information.

What are the policies for MFM?

Our policies vary depending on which services you are using.  Please read the following carefully:

On-demand Videos and Courses

All courses are provided as-is. We do our best to provide the best user experience and results for our students. However, we do recognize that the online learning environment isn’t for all students.

If your child finds that they are not getting results from our program, you can request a refund within 10 days of purchase.

Your purchase gives you personal access. Please do not share your password with other families. Send your friends/family to our site to purchase access. If affording our program is the problem, please have them email us at hello@mathformiddles.com to request a reduced or free rate based upon eligibility.

Working with a Math Coach

Learning online is unique, enjoyable, and effective for all involved when we understand expectations. By scheduling a tutoring session with one of our math coaches, you are adhering to our guidelines below:

Prompt Attendance:

Live math coaching sessions will start promptly at your scheduled time. If you are more than 15 minutes late, your session will not be eligible for a reschedule and no make-up session will be provided.

If during our online coaching session, you have difficulty accessing the software please email and/or call your math coach. Their contact details are provided in the confirmation email.

If technical difficulties arise, our coach will email and/or call you to reschedule a time to meet.

Coaching sessions will also end on time regardless of what time you show up for the session.

Rescheduling Only:

Our tutoring sessions are only allowed to be rescheduled.  No cancelling.  This allows us to give your child the adequate attention that they need.  When students don’t come twice a week, little progress is made.  This policy helps your student make progress.

If you can’t make it to tutoring, please contact your tutor and select another day/time to work together.  

Preparedness:

Students should be prepared for online work by having the following:

  • Earphones
  • Hard-wired mouse
  • Webcam
  • High speed internet (preferably direct wired)
  • Chrome web browser is preferred

In the event that your tutor is ill, we will notify you as soon as possible and arrange for makeup tutoring sessions.

Payment:

We have averaged out tutoring each semester to help make tutoring more affordable.  On average, students receive 8 – 12 sessions (depending on which package is selected).  Some months are less and some are more.  Rest assured we made it fair for all involved.

Your account will be charged on a monthly basis.  You have the ability to update your credit card information at anytime.  We will notify you if your card fails when it’s time to renew.  If you fail to update your credit card information within 7 days of receiving the notification, tutoring sessions will stop until this is fixed.

Media Release:

We love to feature our students on our social media accounts and websites. By participating in our tutoring programs, you agree to your child’s photo or video being used for promotional/educational use. We will notify parents before we use any media.