During our feedback calls, we discovered that many of your pain points were also ours.  To bring us all into harmony, we’ve made some changes.

If you’d rather watch a video about these changes, please watch the video below.

1. No more fussing with the schedule. We’re moving to a shared Google Calendar!
2. No more cancellations, only rescheduling.
3. Monthly recurring payments, no more credit system.

What do I mean by this?

Let’s look at an example. A student has a concert during their scheduled tutoring time. Instead of fumbling around to find the email to cancel or reschedule, you contact your tutor and pick another time. Make up days will be chosen between you and the tutor. We will make every effort to get that session made up with your student so we can ensure they get what they need. Our rule of 24 hours notice for a reschedule is still in effect.

As for worrying about being fair, you won’t have to! Because you’re now doing a monthly recurring payment plan instead of buying a package of hours and deducting. You were frustrated by this and so were we! This will stream line everything for all of us.

Here are some of the other bonuses:

• It helps tutors be more consistent in serving your children.
• There are no cancellations to deal with anymore, we will just reschedule your student if something comes up. This way we can make sure students are getting what they need.
• It helps us assist the students in getting over any anxiety they may have with math and the avoidance tactics they tend to have from day to day and from week to week.
• Monthly payments will provide convenience for you as a parent. You will no longer have to pay multiple payments at different intervals or worry if you are caught up. It will just be an easy once a month payment.

We feel this new way of billing will make it easier for you, your student and for us! We know that as we continue to grow and change, we will be able to better serve you and your student. Thank you so much for all of your support and for being wonderful parents to work with. Please let me know if you have any questions or concerns.

Watch your email for a link to start the monthly payments and the shared Google Calendar on January 1, 2018.

Plan on your schedule being the same unless you tell us otherwise.

Photo by Annie Spratt on Unsplash